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Shipping And Returns

Shipping And Returns Returns Policy 

To return an item to Refinery Work Wear you must contact us to receive a Return Authorization Number (RA#) within 30 days of shipment. Returns must be shipped to the warehouse address provided on the RA#. – A returned item must be in the original packaging as it was shipped and in new, sellable condition with tags attached. 

We make every effort to make this site helpful and accurate. On occasion product styles may differ or change from the image provided by the manufacturer. We cannot guarantee that a product will exactly match each image, so it is important to verify the product description before purchase. 

Products returned for reasons other than defects will be charged a restocking fee of up to 20%. 

Several garment styles in large sizes, customized items, special orders and clearance items are not eligible for returns.

You may return most new, unopened items within 30 days of delivery for a full refund minus any shipping or restocking fees. We’ll also pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc.).

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

Exchanges

Exchanges must be made within 30 days or purchase. Please email customer service to setup and exchange for another item. You will receive a pre paid shipping label for the exchange and exchanged are limited to 1 exchange per order.

Shipping

FREE GROUND SHIPPING on all orders of $74.99 or more. NO PO Boxes.

Processing time it varies, it will normally take 24 to 72 hours to process your order. Excluding weekends and holidays. Shipping costs are calculated during the checkout and vary by location. Weekend or holiday delivery may be possible but will need to be arranged prior to ordering. We make no guarantee on delivery time and are not responsible for delays caused by UPS, weather or other issues out of our control. UPS Ground: Orders that ship UPS ground normally take 2-7 days for delivery depending on how far your location is from one of our warehouses. 3 Day Select: Selecting 3 Day Select does NOT mean you will receive your order three days after the order is placed. It means that once your order actually ships, it will ship UPS 3 Day and arrive in three business days. Excluding weekends and holidays. We do not guarantee same day shipping. 2nd Day Air: Selecting 2nd Day Air does not mean you will receive your order 2 days after the order is placed. It means that once your order actually ships. It will take 2 days. Back Order: We will first contact you to discuss your options. Sometimes we may have an item on backorder. No additional shipping will be charged on back orders. You pay only the original shipping charge. All backorders not shipped with the original order will be shipped at our expense. Custom Embroidery Orders: Please note not all items are warehoused in the same facility as our embroidery and require some time to be sent at our expense to our production facility. Embroidery requires 7 to 10 additional days before shipping.

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